PetBite Support

Support: service@h2me.tech
Operator: Huahuijian (tianjin) Technology Co., Ltd. / 华惠健（天津）科技有限公司

Can my pet eat this?

Open Foods, select cat or dog, and search. Review preparation, cautions and sources together. Do not apply a single-ingredient conclusion to a prepared dish. If your pet eats a dangerous food, contact a veterinarian promptly rather than waiting for an app response.

Why can some foods only be observed?

Toxic, avoid and unverified foods never allow simulated ingestion. Pet animation is virtual and does not establish real-world safety or preference.

How do I add or delete a pet?

Add a pet from Home and save its profile. You can add or remove a photo in the profile. Deleting a pet requires confirmation and removes its related local interaction history.

What if portrait creation fails?

Photo effects run on the device. Choose the photo again and retry. Cancelling or leaving the preview does not replace a saved portrait. If the issue continues, email the app version, device model, time and steps. Never send passwords or keys.

Corrections and privacy requests

For a food-data correction, include the food, cat or dog, relevant source and issue. To access or delete information you voluntarily sent to support, use “Privacy Request” in the email subject.

This version does not use cloud generation or online food lookup.